In Morocco a lot of people do not use snail mail never. Therefore some people even do not know the address of their house. This is normal, and not just in little villages, but in the city (some of my neighbours, for instance!). Nowadays the service is like most postal services in Europe (well, a lost letter from time to time...). However, most people maybe have kept a image of the past, when service was not all but reliable. And, of course, for some people is just too expensive.
In Spain people in general do not use snail mail for personal communication any more. I mean, in general. But it never had occurred to me that there is a generation who does not know how it works, that writing and sending a letter is not a basic skill any more.
One day I was in the queue of the main post office in Barcelona and before me two girls around 20 asked to the post office worker how to send a letter to Cuba. They seemed amused with the idea of communicate through snail mail for the first time.
The postmistress thought they were asking about the fees. But not: the girls really wanted to know
how. The astonished woman explained to them that they needed an envelope, a stamp, the complete address of the receiver... It was strange to me discover that those youngsters had
never sent a letter or a postcard in their lives. And more sad: they had never received a handwritten piece of mail.
I am not sure if the letter was finally sent. The faces of the girls were worried, as if all these steps were too complicated.