21 March 2025

The Public Must Be Served Well

«"The post-office is a wonderful establishment!" said she.-- "The regularity and despatch of it! If one thinks of all that it has to do, and all that it does so well, it is really astonishing!"

"It is certainly very well regulated."

"So seldom that any negligence or blunder appears! So seldom that a letter, among the thousands that are constantly passing about the kingdom, is even carried wrong--and not one in a million, I suppose, actually lost! And when one considers the variety of hands, and of bad hands too, that are to be deciphered, it increases the wonder."

"The clerks grow expert from habit.--They must begin with some quickness of sight and hand, and exercise improves them. If you want any farther explanation," continued he, smiling, "they are paid for it. That is the key to a great deal of capacity. The public pays and must be served well."»

Jane Austen, Emma, II, 16

3 comments:

  1. A familiar passage, and one that currently seems part of the past 🙃

    ReplyDelete

Thank you for coming. All your comments make me extremely happy.